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How supwin Handles Your Personal Data

At supwin, we treat the personal data tied to your account with care — collecting only what we need, keeping it secure, and never selling it to third…

Data collected with your consentNo third-party data salesAccount-level deletion requests acceptedEncrypted storage on all account dataIndia-region policy compliance
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supwin How supwin Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove data held on your supwin account, our dedicated privacy team is reachable through the channels below.

Email Privacy Team Send a written request to our privacy address at supwin.vip. Include your registered email so we can locate your account record and process the request without delay.
Live Chat Support Open the chat widget on supwin.vip during support hours and ask to be connected to the privacy desk. Our agents can log a formal data request on your behalf in real time.
Account Settings Panel Many data preferences — communication opt-outs, cookie consent and marketing preferences — can be adjusted directly inside your supwin account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our approach to data security is built around the principle that you should know exactly what we hold and retain full control over it.

Encrypted Data Storage

All personal data on your account — name, contact details, identity documents — is stored using AES-256 encryption. Access is restricted to authorised personnel who require it to process your transactions or handle support queries.

Cookie Use and Consent

We use first-party cookies to keep your session active and remember your lobby preferences. Analytics cookies are only placed after you accept them via the consent banner shown on your first visit to supwin.vip.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, only the transaction reference ID reaches our systems. Full card or bank details are processed by the payment provider and never passed to or stored by supwin.

Account Security Measures

Two-step verification is available on every account. We send login alerts to your registered email or mobile number each time an access attempt is made from an unrecognised device or location.

Data Retention Period

Active account data is retained as long as your account is open. Once you request account closure, personal data is removed from active systems within 30 days, though transaction records may be kept longer where financial regulations require.

Third-Party Data Sharing

We share data with payment processors such as UPI and Paytm networks solely to complete your transactions. We do not sell, rent or trade your personal data to advertisers, data brokers or unaffiliated third parties.

Frequently Asked Privacy Questions

The questions below address the data rights and privacy concerns that account holders in India ask us about most often. If your question is not answered here, reach out via live chat or the privacy email address listed in your account settings.

We collect your name, email address, mobile number and, where identity verification is required, a copy of a government-issued ID. Device identifiers and session logs are also recorded to maintain account security and prevent unauthorised access.

Data is shared only with payment processors — such as UPI, Paytm or PhonePe networks — strictly to complete your transactions. We do not sell or trade your information to advertisers or data brokers under any circumstances.

Submit a data-access request through live chat or by emailing our privacy team via supwin.vip. Include your registered email address so we can verify your identity. We will deliver your data summary within 14 working days of the verified request.

Yes. Send a deletion request through your account settings or via the privacy email address. Personal data is removed from active systems within 30 days, except where transaction records must be kept to satisfy financial regulatory requirements.

Strictly necessary cookies keep your session running. Analytics and preference cookies are only set after you give consent through the banner on your first visit. You can update your cookie preferences at any time in the account settings panel.

No full payment credentials are stored by supwin. When you transact via UPI, Paytm or PhonePe, only the transaction reference ID is recorded on our side. All sensitive payment processing happens within the respective payment provider's secure environment.

Personal profile data is purged from active systems within 30 days of a confirmed account closure. Transactional records linked to deposits and withdrawals may be retained for the period required by applicable financial regulations, after which they are also deleted.

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